We do our best to ensure a perfect fit, however if your Mestiza item isn't quite right, do not fret! Mestiza offers tailoring reimbursements.Ā
If you take your Mestiza dress to your local tailor to be altered within the first month of your purchase, we are happy to offer up to a $50 refund for alterations from your tailor with proof of receipt. Just shoot us an emailĀ [email protected]! Tailoring reimbursement applies to full price product only. Promotional codes of 10% or less are acceptable.
The tailoring reimbursement only applies to purchases made at mestizanewyorkshop.us. Purchases made through our Instagram Shop do not quality for the alterations reimbursement.
If you are not completely satisfied with your Mestiza purchase, itĀ may be returned within 30 daysĀ of the order ship date (the day on which the shipping notice is emailed to you)Ā unless item is marked FINAL SALE. International returns and customs fees will be paid for by the customer.
The item must be returned in its original condition, with all of its tags, unaltered, not show any signs of wear (including deodorant marks) and arrive in the original packaging.
Your item may arrive with a security tag attached. If the item returns without that tag we will not be able to process your return.
Please understand, in order to pay our warehouse workers fair wages, we have a $20 restocking fee that will be automatically withdrawn from your refund. If you would like to make an exchange for a new size or product, we will waive this fee.
If Items for return or exchange are shipped on your own to Mestiza's office address, there will be an additional $50 fee applied against your total refund value to cover the cost of shipping and handling to the correct return location.
Customers who return their items between 30-90 days will receive a refund in the form of store credit at the present retail value of the product. Any refund requests after 90 days will not be accepted.
In order for an item to qualify for a price match for a product that was purchased onĀ mestizanewyorkshop.us, all of the following criteria needs to be met: Item must still be in stock onĀ mestizanewyorkshop.usĀ in the exact same size and color as the previously purchased item. Price matching is not eligible on items that were purchased more than 7 days prior to the price drop. Price matching is not eligible during flash sale periods shorter than one week. Final Sale items do not qualify for price matching.Ā
All items marked āFinal Saleā cannot be returned or exchanged.
Please allow ~2 weeks to see a refund to your account.
All refunds will be credited for the original amount paid, less shipping fees. When generating a return label, the amount of $20 will be deducted to cover restocking and shipping fees in order to pay our warehouse employees fare wages. Please allow ~2 weeks to see a refund to your account.
Mestiza New York is not responsible for lost or stolen merchandise.
Mestiza New York offers exchanges within 30 days of purchase for the same item in a new size or for a different item. If exchanging for an item of lesser value, the difference will be returned to the original form of payment.
Please allow ~2 weeks to see a refund to your account. Mestiza New York is not responsible for lost or stolen merchandise.
Yes! We ship internationally. Customs fees are not included. International returns and customs fees will be paid for by the customer.
Items purchased Monday-Friday before 2pm ET will be shipped the same day. Pre-order items will ship according to their ship date located on the product's detail and description page. We ship out of New York using various shipping carriers. Once an order is shipped, US orders should take 1-5 business days depending on your location.
Email us at: [email protected]
Call us at: (718) 715-1940
Calls are accepted Monday - Friday from 10:30 am - 6 pm ET
Please allow our teamĀ 24-48 hoursĀ to get back to you if you contact us by email or if you call outside of normal business hours.Ā
More info can be found here
We are currently not taking on new bespoke projects at this time.
If you are looking for opportunities to collaborate with Mestiza via affiliate and/or social media channels, we encourage you to fill out the brief survey below to apply to be a part of the Mestiza community!